Who do I call to inspect my service line?
RVSS performs the inspections on sewer service lines if the permit is issued by RVSS.
General
Who do I call for help with my sewer system?
If directly billed by RVSS, customer service or engineering questions can be answered by calling the front office at (541) 779-4144 or (541) 664-6300. If you are experiencing blockage or backups with your system, we recommend calling a professional plumber first. If your sewer is found to be clear all of the way to the sewer maintained by RVSS, contact us at (541) 779-4186.
How can I find the sewer on my property?
RVSS has drawings of many of our customers' service lines (pipes connected to the public sewer). These drawings can be picked up at our office or sent to you via fax, e-mail, or US Mail.
Who do I call first if I'm experiencing backups and slow drainage?
We recommend calling a professional plumber first. If your sewer is found to be clear all of the way to the sewer maintained by RVSS, contact us at (541) 779-4186.
Who is responsible for maintaining the sewer lines that run to my house?
The landowner is responsible for maintaining the sewer lines that run to your house. RVSS maintains the public sewer lines within our service area--the pipes that run down the street(s). Your service line starts at the connection to the public sewer.
I have a pump system on my property, who do I call if I'm experiencing problems with it?
In most cases the property owner is responsible for maintaining the sewer pump on their property. RVSS does maintain a handful of the STEP and STEG systems throughout the service area. If you are unsure if RVSS maintains yours, the best thing to do is call RVSS before calling someone else to make any repairs. We will be able to tell you if the pump system on your property is one that we maintain.