General

You may pay your sewer service bill using your credit or debit card (Visa, MasterCard, or Discover) via this link to our Xpress Bill Pay payment site, at the office, or over the phone.  Your customer account number is required to register your account online, pay online without registering, or pay by phone at 833-292-0650.  You may call Rogue Valley Sewer Services at 541-664-6300 to get your nine-digit customer number.

All other services can be paid via credit or debit card in the office only.  

A STEP system is a Septic Tank Effluent Pump system, and a STEG system is a Septic Tank Effluent Gravity system. These systems hold the solid waste and transport the liquid waste from your house to our mainline using a pump (STEP) or by gravity flow (STEG).  An E-1 Grinder Pump sends all waste from the building to the public sewer.

Yes! Call 833-292-0650 and follow the instructions.  We accept Visa, MasterCard, or Discover credit or debit cards.  You can also access the payment system by calling 541-664-6300 and pressing 1.  You will need your nine-digit sewer account number, which can be obtained by calling our office at 541-664-6300.

Payment options for sewer service accounts include paying online, over the phone, or in the office by credit/debit card (Visa, MasterCard, or Discover);  paying by check at a drop box (follow this link to get the location of drop boxes) or cash or check to our office; and paying automatically either online using your credit or debit card or through a bank account.  To set up auto pay from your checking or savings account call 385-218-0343. 

Payments for all services can be made in the office or through the mail.

These options are only available to sewer service customers who are billed directly by Rogue Valley Sewer Services:

1. Through recurring payments in your online account using your debit or credit card.  Following this link for more information. The amount paid through recurring payments will be the total account balance at the time the recurring payments are processed.  If your credit card expires, the payment will not be made.  Please remember to update your card information on the payment site before it expires and/or your payment date to continue your autopay without disruption.
2. Auto Pay through your bank account can be done by calling 385-218-0343.  

Loan customers may be able to pay their bills automatically through their bank.

You can check your sewer service account balance and history by following this link to the online account access page and logging into your online account. You must first create an Xpress Bill Pay account and link your Rogue Valley Sewer account using the nine-digit Customer Number and your last name or business as it shows on your bill. Your customer number is in two places on your bill and is a nine-digit number with a dash before the last three numbers. If you have your nine-digit sewer account number, you can get your sewer service account balance at any time at 833-292-0650. 

You can also call our office during business hours at 541 664-6300 or 541 779-4144 to obtain information on any of your RVSS accounts.

Fees vary depending on where your development is located and what type of development you are planning.  Following this link to the fee summary on the Permits & Fees page will provide our Sewer service and Stormwater quality rates for residential and commercial properties and development fees for a single family residence in all of the areas we serve. For actual fees for your specific property and/or development, please contact our office at 541 664-6300.
 

RVSS collects sewer system development charges for the three components of the sewer system: the collection system--the sewer into which your property directly ties; the interceptor--the large pipe into which the collection system flows; and the Regional Treatment Plant. If your development is within the city limits of Medford, you will pay the fee associated with the Regional Treatment Plant to Medford and the rest to RVSS.  Other systems development charges that you may have paid include those for storm drain, roads, and parks--for which RVSS does not collect.

The Stormwater fee collected by RVSS supports the Stormwater Quality program mandated under the Federal Clean Water Act.  This program is intended to protect and improve the quality of the water entering the streams from the more densely populated areas, which may or may not have access to public storm drains.  Follow this link for more information on our Stormwater program.  Rogue Valley Sewer Services charges an additional fee to Phoenix and Talent customers on behalf of those cities.  The revenue from those fees is passed through to Phoenix and Talent.

RVSS issues sewer permits for unincorporated areas of Jackson County including White City and the cities of Central Point, Eagle Point, Gold HIll, Jacksonville, Phoenix, Shady Cove, and Talent. If the development is within the City of Medford and a new tap is required to access an RVSS sewer line, we will issue the tap permit, and the City of Medford will issue the permit to construct the service line.