Online Account Help

Rogue Valley Sewer Services is not responsible for payments made to the wrong account.

1. Click on this link to the Xpress Bill Pay Check out as Guest.
2. You will need your account number to make a payment.

Rogue Valley Sewer Services is not responsible for payments made to the wrong account.

1. Have your receipt in front of you
2. Contact RVSS at 541-664-6300
3. Let the customer service representative know you made a payment to the wrong account
4. The customer service representative will ask you for information on the receipt in order to correct the error

1. Log into your online account
2. Click on your name in the upper right-hand corner of the screen. Click Accounts Settings from the drop-down
3. Turn on the toggle next to paperless

This can also be done while adding your sewer account.

1. Log into your online account
2. Toggle the Paperless button off

For instructions to set up Auto Pay on our payment site, click this link to open the Xpress Bill Pay instructions and go to page 4.

To activate autopay using your bank account, call 385-218-0343.

1. Log into your online account
2. Click the ADD ACCOUNT tab
3. Click on the Rogue Valley Sewer Services organization
4. Enter the information requested
5. Click Locate Account
6. Click Add Account
7. Click either the Set up Auto Pay or Not Now button

1. Login to your account
2. Click on your name in the upper right corner
3. Click Account Settings
4. Scroll down to the list of your accounts
5. Click Remove Account for the account you want to remove
6. Read the pop-up
7. Click OK

1. Log into your online account using the email address associated with your account
2. Click your name or the down-arrow to the right of the person icon
3. Click Account Settings
4. Click the Edit button in the Contact Information section
5. Enter your new email address
6. Click Save

1. Log into your online account
2. Click on your name or the down arrow next to the person icon
3. Scroll down to the Security section
4. Click Change Password
5. Enter your current password
6. Enter your new password twice
7. Click Save Password

1. Click 'Forgot Password' below the login area
2. Enter the e-mail or cell number to which you’d like to have the reminder sent
3. Click Submit
4. You will receive an e-mail from noreply@xpressbillpay.com in your inbox
5. If you did not receive an e-mail, check your spam or junk mail folder, or contact the payment site customer service at 385-218-0343
6. If you did receive an e-mail, click on the 'Change Password' link in the email
7. Enter your new password two times
8. Click the button to change your password